Privacy Policy
How SR Air Cooling LLC handles information you share. Effective September 30, 2026.
Scope
This Privacy Policy explains how SR Air Cooling LLC collects, uses, and shares information submitted through sraircooling.com or provided when you contact us about heating and cooling services.
Information you provide
When you submit a service request, we collect your first and last name, email address, phone number, ZIP code, selected service line, and confirmation that you agreed to this Privacy Policy. We may also collect information you provide later by phone, text, email, or during service.
Information collected automatically
Our hosting provider may process standard technical information needed to operate and secure the website, such as an IP address, browser or device type, requested pages, timestamps, and diagnostic logs. We do not currently use this website to sell personal information or serve targeted advertising.
How we use information
We use information to respond to service requests, contact you about the request, confirm service availability, schedule appointments, prepare estimates, provide approved services, maintain business records, prevent fraud or misuse, secure the website, and comply with applicable law.
Calls, texts, and email
By submitting a service request, you consent to SR Air Cooling contacting you by phone, text message, or email about that request. Message and data rates may apply. This service-request consent is not consent to unrelated marketing, and you may ask us to stop text or email communications at any time.
How we share information
We may share information with providers that support website hosting, email delivery, scheduling, customer service, security, and other business operations. Current website providers include Vercel for hosting and Resend for form-email delivery. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction. We do not sell or rent personal information.
Retention
We retain service-request information only for as long as reasonably needed to respond, provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may differ depending on the record and the services involved.
Security
We use reasonable administrative and technical safeguards appropriate to the information we handle. No website, email service, or transmission method can be guaranteed completely secure, so please do not submit highly sensitive information through the service-request form.
Your choices and requests
You may ask to review, correct, or delete personal information associated with a service request, subject to legal and recordkeeping requirements. You may also withdraw consent to future contact. To make a request, call (407) 233-8327. We may need to verify your identity before completing it.
Children's privacy
This website and its services are intended for adults seeking HVAC service. We do not knowingly collect personal information from children under 13. If you believe a child submitted information, please call us so we can review and remove it.
Changes to this policy
We may update this Privacy Policy when our practices or service providers change. The updated version will be posted on this page with a new effective date. Continued use of the website after an update is subject to the revised policy.
Contact
For questions or privacy requests, contact SR Air Cooling LLC by phone at (407) 233-8327.